Unfortunately, there may be instances where our Association or its members fall below the high standards expected of them. We recognize the concern this could cause and have implemented a procedure designed to minimize inconvenience and reassure that, any concern or concern will be dealt with in accordance with this procedure. This document provides guidance on how to draw our attention to any issues you would like addressed. ACBO is here to help its members and the public. We want to hear your views, ideas, and concerns
ACBO prides itself on providing an excellent level of service and promoting best practices to our members both nationally and internationally and to the public. Our association cares about the industry and expects its members to adhere to ACBOs, rules, Code of Conduct, Terms & Conditions, and other policies set forth.
ACBO Concerns Policy
Our focus is to ensure that:
Members and anyone wishing to contact ACBO know how to do so.
We respond to communication in a friendly and efficient way.
We listen and respond to any comments in a positive fashion.
We act where appropriate.
How should you contact the Association?
We request that all concerns are made in writing.
You can email us at concern@BinCertified.org
You can email your concern to the link below
or you can write to us at:
Association of Certified Bin Operators, LLC
7777 Glades Road Suite 100
Boca Raton, Florida 33434
Please include your name, address, contact email, and telephone number in your correspondence so that we can get back in touch with you easily.
How long will it take?
We try to respond fully and conclusively to all concerns within 14 working days. However, you will receive an acknowledgment of your concern within 5 days of it being received. Wherever possible we will try to deal with it more quickly. If we think it will take longer than 14 working days, we will advise you in writing. Please contact us in whichever way you feel is convenient, we will respond to you by email so please ensure you include your email address.
How will we deal with your concern?
We will work hard to resolve any problems that may arise, correct mistakes, and address concerns in a courteous and considerate way. We will treat you with courtesy and respect, listen to what you have to say, and provide updates regarding the progress. We will provide a prompt response and advise you who to speak to should you wish to escalate your concern further. All concerns will be dealt with by a designated person(s) providing a definite point of contact if there are any questions or queries. Sometimes we receive concerns that are not directly linked to something ACBO has done, or that we are not able to comment on. We are a trade association with limited resources as such we must use them in the best way possible. This can mean not engaging in lengthy debates on issues that are unrelated to the ACBO or its members. There may be rare occasions when we chose not to respond to concern at all. These include:
A concern about something the ACBO has no direct connection to. We may choose to reply to explain that we are not connected to the concern, however, we are not obliged to.
If a concern is unreasonably pursued when it has already been responded to. Escalation points will be provided but we may choose not to reply again, we will always inform you of our decision to do this.
When a complainant is being obviously abusive, prejudiced, or offensive in their manner.
When a concern is incoherent or illegible.
When a concern has clearly been sent to us and numerous other organizations as part of a bulk mailing or email. In this instance, we choose whether it is necessary for us to reply or not.
Concerns made anonymously. However, in this instance, we will investigate the concern and use the information to make improvements in any way that we can.
What happens if you are not happy with the way your concern is handled?
If you’re not happy with the reply to your concern or the way, it was handled, you can ask to appeal within 14 days of receiving the final decision. Details about how to do this will be included in ACBO’s response to you. We aim to reply within 10 working days. The decision of the appeal will be final.
We believe all comments and concerns provide us with an opportunity to improve. We are happy to acknowledge any mistakes we have made and apologize for them whilst trying to prevent them from happening again. Your comments help us to provide a better service to our members and the Industry.